Privacy policy

This Privacy Policy explains how Nanosoft Academy, a training initiative under Nanosoft, collects, uses, stores and protects personal information when you use our website, contact us, register for training or participate in our programs.

Nanosoft Academy provides practical technology training for professionals and organisations, currently focusing on practical AI and workplace applications, with additional technology areas expected to be introduced over time.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information we may collect

The information we collect depends on how you interact with Nanosoft Academy.

For corporate training, an employer or organisation may provide participant information to us for the purpose of arranging and delivering the training.

2. How we use your information

We may use personal information to:

• Register you for a training program
• Confirm payments and registrations
• Communicate training dates, schedules, venue details and changes
• Provide online training access where applicable
• Manage attendance and participation
• Deliver training materials
• Issue participation or completion certificates
• Respond to enquiries and support requests
• Administer corporate training programs
• Maintain financial and accounting records
• Improve our training programs and services
• Protect our website, systems and training materials
• Communicate relevant Nanosoft Academy programs or events where appropriate and permitted

We do not sell personal information to third parties.

3. Corporate training information

For corporate training, Nanosoft Academy may receive participant information directly from the participating organisation. This may include:

• Employee name
• Work email
• Mobile number
• Department
• Designation
• Attendance information
• Training requirements
• Feedback or assessment information

We use this information only as reasonably necessary to organise, deliver and evaluate the agreed training program. Where appropriate, training reports or attendance information may be shared with the organisation that arranged the training.

4. Online accounts

Some Nanosoft Academy services may require an online account. If an account is provided, we may store information such as:

• Name
• Email address
• Mobile number
• Profile information
• Programs enrolled in
• Training progress
• Completion status

You are responsible for keeping your login credentials secure. Passwords, where used, are stored using secure one-way hashing (or similar security measures) rather than in readable form.

5. Payments

Where online payment is available, payment processing may be handled through an external payment gateway such as SSLCommerz. Nanosoft Academy normally receives information such as:

• Transaction reference
• Amount
• Payment status
• Date of payment

We do not intend to receive or store your full card number, PIN, mobile banking password or similar payment credentials. Those details are handled by the relevant payment provider according to its own security and privacy practices.

Corporate payments may also be processed through invoices, bank transfers or other agreed payment arrangements.

6. Training recordings and online sessions

Some online training sessions may be recorded. Where recording takes place, participants will be informed where reasonably appropriate. A recording may capture:

• Participant names
• Voice
• Chat messages
• Questions
• Screen content
• Video, where cameras are enabled

Captured recordings or images may be used for purposes such as:

• Providing access to registered participants
• Internal quality review
• Trainer improvement
• Training documentation
• Online content

7. Photos, videos and training events

During physical workshops, corporate sessions or Nanosoft Academy events, photographs or videos may sometimes be taken. These may be used for:

• Training documentation
• The Nanosoft Academy website
• Social media
• Event summaries
• Marketing and communication

Where an individual is the clear primary subject of promotional content, we will seek appropriate permission where reasonably necessary. Participants who have concerns about being photographed or recorded should inform the training coordinator.

By participating in Nanosoft Academy training sessions or events, participants acknowledge that group photographs and videos may be captured and used by Nanosoft Academy for legitimate promotional, marketing, social media, website and communication purposes.

Participants should avoid sharing confidential organisational information during a recorded session.

8. Training materials and recorded content

Some programs may include recorded videos, downloadable files or digital learning materials. Where learner-specific access controls or anti-piracy features such as watermarking are used, information such as a participant's name or a partially masked identifier may be displayed to that participant.

Such measures are intended to protect training content from unauthorised distribution. If this functionality is not used for a particular program, it does not apply.

9. AI tools and third-party platforms

Nanosoft Academy training may demonstrate third-party AI tools, productivity applications or online services. Participants should not upload confidential, personal, proprietary or sensitive organisational information to third-party AI platforms unless they have permission to do so.

Information submitted directly to services such as AI platforms is generally governed by the privacy policy and terms of that service provider. Nanosoft Academy does not control how independent third-party platforms process information submitted directly to them.

10. Third-party service providers

We may use external service providers to operate our website and deliver training services. These may include providers for:

• Payment processing
• Email delivery
• Website hosting
• File storage
• Video hosting
• Online meetings
• Learning management
• Analytics
• Forms and registration
• Customer communication

Examples may include services such as SSLCommerz, YouTube and Cloudflare, where those services are being used. These providers process information according to their own privacy and security policies, and our technology providers may change as our services evolve.

11. Cookies and website technology

Our website may use cookies and similar technologies required for functions such as:

• Signing in
• Maintaining sessions
• Protecting forms
• Remembering basic preferences
• Website security
• Measuring website performance

Some third-party content embedded on the website may also use cookies or similar technologies according to the provider's own policies. If advertising, analytics or additional tracking technologies are introduced, this Privacy Policy and any relevant cookie notice will be updated accordingly.

12. Marketing communications

If you register for a program, make an enquiry or otherwise provide your contact information, we may occasionally inform you about relevant Nanosoft Academy:

• Training programs
• Workshops
• Events
• Professional learning opportunities
• Corporate training services

We do not want to send unwanted communication. You may ask us to stop promotional email or direct marketing communication at any time. Important administrative communication relating to a program you have registered for may still be sent.

13. How long we keep information

We retain information only for as long as reasonably necessary for the purpose for which it was collected and for legitimate administrative, accounting or legal requirements. For example:

• Enquiry information may be kept while the enquiry remains relevant.
• Training registration and attendance records may be retained to maintain training history and certificate records.
• Account information may be retained while an account remains active.
• Payment and accounting records may be retained for the period required for financial, tax or legal purposes.
• Corporate training records may be retained as reasonably required for the relevant client engagement.
• Training recordings may be deleted after they are no longer required for their intended purpose.

Retention periods may differ depending on the type of information and service.

14. Your information choices

You may contact Nanosoft Academy to request that we:

• Correct inaccurate personal information
• Update your contact details
• Remove optional profile information
• Provide information about the personal data we hold about you
• Delete information where it is no longer reasonably required
• Stop sending promotional communications

Some information may need to be retained even after a deletion request — for example, financial transaction records, contractual records, certificate records or information required for legal or accounting purposes.

15. Information security

Nanosoft Academy takes reasonable technical and organisational measures to protect personal information. These may include:

• HTTPS-encrypted website connections
• Controlled system access
• Secure passwords
• Password hashing
• Restricted administrative access
• Security monitoring
• Reputable third-party infrastructure providers

However, no website, online service or electronic storage system can guarantee complete security. You should use a strong password and keep account credentials confidential.

16. Confidential information during training

Nanosoft Academy may use practical workplace examples during training. Participants should avoid sharing confidential company information, customer information, employee data, financial records or other sensitive information unless they are authorised to do so.

For practical exercises, sample, anonymised or appropriately approved data should be used wherever possible. This is particularly important when using third-party AI tools.

17. Children and young participants

Nanosoft Academy's current professional training programs are primarily designed for adults, working professionals and organisations. Our services are not generally directed at children under 13.

Where a person under 18 participates in an eligible program, parental or guardian consent may be required where appropriate. Individual programs may also have their own minimum-age or eligibility requirements.

18. International services

Some technology providers used by Nanosoft Academy may operate servers or infrastructure outside Bangladesh. As a result, certain information may be processed or stored in other countries according to the relevant provider's practices.

Nanosoft Academy will seek to use reputable service providers and reasonable safeguards when selecting services that process participant information.

19. Changes to this privacy policy

Nanosoft Academy may update this Privacy Policy as:

• Our training services change
• New technology is introduced
• New website functionality is introduced
• Service providers change
• Legal or regulatory requirements change

The effective date shown at the top of this page will be updated when the policy changes. Material changes may also be highlighted on our website where appropriate.

20. Contact us

If you have questions about this Privacy Policy, would like to update your information or have a privacy-related request, please contact us using the details below.