Refund policy

Nanosoft Academy offers scheduled professional training, workshops, corporate training and other learning programs.

1. General policy

Unless specifically stated otherwise for a particular program, all payments made to Nanosoft Academy are non-refundable once registration is confirmed.

Before making payment, participants are encouraged to review the program details, schedule, format and eligibility requirements carefully.

2. Cancellation by Nanosoft Academy

If Nanosoft Academy cancels a paid training program and does not provide a suitable rescheduled session or alternative arrangement, the participant will be entitled to a full refund of the amount paid for that program.

If a program is rescheduled, the participant's registration will normally be transferred to the new date. Where appropriate, Nanosoft Academy may offer an alternative batch, another suitable program or training credit instead.

3. Participant cancellation or non-attendance

No refund will be provided if a participant:

• Changes their mind after registration
• Cannot attend the scheduled training
• Arrives late or misses part of the program
• Fails to attend the program
• Does not complete the training
• Experiences problems with their own internet connection, device or software

Where possible, Nanosoft Academy may, at its discretion, allow the participant to join another available batch or transfer the registration to another person. Such transfers are not guaranteed and must be approved in advance.

4. Corporate training

Corporate training, customised workshops and organisational programs may have separate cancellation, rescheduling and payment terms.

Where a quotation, proposal, purchase order or agreement specifies different terms, those terms take precedence over this Refund Policy.

Corporate training is strategically a separate part of Nanosoft Academy's offering, with programs designed for organisations and functional teams.

5. Recorded or digital content

If a program includes recorded sessions, downloadable materials or other digital learning content, access to such content does not automatically create a right to a refund.

Unless specifically stated on the relevant program or registration page, purchases of digital or recorded learning content are non-refundable after access has been provided.

6. Duplicate or incorrect payments

If you are charged more than once for the same registration, charged an incorrect amount, or payment is taken without the registration being successfully processed, please contact us. Once verified, the incorrect or duplicate amount will be refunded or adjusted.

7. Refund processing

Where a refund is approved, it will normally be returned through the original payment method where possible, within 3 working days of approval.

Processing time may depend on the payment gateway, mobile financial service or bank. Nanosoft Academy cannot control additional processing time required by external payment providers.

8. Exceptional circumstances

Nanosoft Academy may consider exceptional circumstances on a case-by-case basis. Any refund, credit or transfer provided as an exception does not create an obligation to provide the same arrangement in other cases.

Nothing in this policy limits any right that cannot legally be excluded under applicable law.

9. Contact us

For payment or refund-related questions, contact us using the details below.